. Pre-signed data processing addendum (valid from July 2020) Professional Customer Success Package (valid from July 2020). If you have purchased one or more Service Packages from ServiceNow, the applicable Service Description will contain the context, general requirements and terms that apply to that Service Plan. The following additional product terms may be incorporated into your applicable Customer Agreement: Configuration Reviews Enterprise (Configuration Review Enterprise and Configuration Review Enterprise Extended)(effective February 18, 2021. For purchases made before February 18, 2021, please contact the archives.) Application Portfolio Management (APM) Accelerated Implementation Order Agreement and Subscription Services Agreement. Active Directory password reset quickstart (effective January 2015) Implementation of ServiceNow Edge Encryption (as of July 2017) As our customers` needs go beyond what ServiceNow offers in our service packages, our professional services team strives to align EDTs with each agreement. Contact your account manager for more information about personalized professional services. ServiceNow Subscription Unit Overview – Support for SAM SaaS implementation for IT operations management (as of May 2020). Direct Customer Agreement – For customers who purchase the ServiceNow Subscription Service directly from ServiceNow on or after July 24, 2020, your use of the Order Agreement is subject to the Order Agreement. For purchases made before July 24, 2020, please contact the archives. ServiceNow product introduction for purchases made on or after April 7, 2021. For purchases made on or before April 6, 2021, please contact the archives.
For purchases made before October 8, 2020 Archive.